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Operational Support and Public Engagement

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OPERATIONAL SUPPORT AND PUBLIC ENGAGEMENT

Operational Support

• Specialist operational support is provided by the Constabulary’s H division, which is made up of air support, the mounted branch, police dogs, airports and ports policing, firearms, the civil contingencies unit, specialist terrain and public order training.
• The unit responds to critical incidents and co-ordinates the police response to large events such as the Open Golf Championships, Preston Guild and the Olympics.
• The county has four armed response vehicles which are staffed 24/7 by teams of 10 PCs and one firearms sergeant.
• In addition to the standard police officer training, firearms officers undertake specialist training including an eight-week firearms course, a four-week advanced driving course and first aid training.
• The mounted branch has 18 police horses, stabled at police HQ in Hutton.
• The force has 22 trained dog handlers and trains an average of 60 police dogs a year.

Dealing with the public

• Lancashire Constabulary’s Contact Management department is responsible for handling all emergency 999 calls and non-emergency 101 calls, as well as providing radio communication support for major incidents, whether pre-planned or spontaneous.
• The department is responsible for deploying response officers and will often by the first point of contact for members of the public when dealing with the police.
• Each year, call handlers can expect to receive around 200,000 emergency calls and 1m non-emergency calls.
• Public enquiry assistants are responsible for giving face-to-face and on the telephone advice to members of the public as part of a front desk service.
• Their role also includes examining and recording driving documents, receiving, recording and reuniting owners with lost and found property, recording details of people subject to bail conditions, Pedlar certification, Football Banning Orders, Sex offender registration, Foreign National Registration, Immigration Service requirements and maintaining associated records.