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Operational Support and Public Engagement 2015/16

01772 533 587


Operational Support

  • Specialist operational support is provided by the Constabulary’s HQ Operations Division, which is responsible for the governance of armed policing, public order, mounted branch, police dogs, roads policing, accident investigation, civil emergencies, search, negotiators, firearms registry, air support and marine/underwater search.
  • In order to get best value for money the Constabulary has entered into regional/national collaborations for some low demand but highly specialist functions (air support, marine/underwater search etc.)
  • The unit co-ordinates the Constabulary response to strategic threats to the county such as iconic sporting events, VIP visits, major incidents and civil emergencies.
  • In addition to the standard police response to incidents, the county has a dedicated armed response capability available 24/7 by teams of specially trained firearms officers placed at strategic locations across the county.
  • Firearms officers undertake a rigorous selection process followed by specialist judgemental training which is subject to continuing professional development. In addition to their firearms training they also receive specialist training in dealing with vulnerable persons (young people, people with mental illness or addiction problems) and they also receive enhanced training in communications skills and first aid.
  • The mounted branch has 14 riders and retains anything up to 19 police horses at any one time to ensure that there is always capacity to rest some of the horses. The horses are stabled at Hutton Police HQ.

Dealing with the public

  • Lancashire Constabulary’s Contact Management department is responsible for handling all emergency 999 calls and non-emergency 101 calls, as well as providing radio communication support for major incidents, whether pre-planned or spontaneous.
  • The department is responsible for deploying response officers and will often by the first point of contact for members of the public when dealing with the police.
  • Each year, call handlers can expect to receive around 200,000 emergency calls and 1m non-emergency calls.
  • Public enquiry assistants are responsible for giving face-to-face and on the telephone advice to members of the public as part of a front desk service.
  • Their role also includes examining and recording driving documents, receiving, recording and reuniting owners with lost and found property, recording details of people subject to bail conditions, Pedlar certification, Football Banning Orders, Sex offender registration, Foreign National Registration, Immigration Service requirements and maintaining associated records.
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